Terms and conditions
HOW TO BOOK
Bookings can be made either online through the booking page on our website ( www.hollyhousebourton.co.uk ) or by email to enquiries@hollyhousebourton.co.uk or by telephone to 01451 821302.
DEPOSIT PAYMENT
A deposit payment of 30% of the total value will be required at the time of booking. This will be taken using the credit/debit card provided via the secure server for online bookings or by authorising a payment to be taken from a credit/debit card provided for telephone/email bookings. If no authorisation is given or an invalid card provided a booking will not be made and any provisional request will be terminated.
Once a booking has been made and an authorised deposit received, a confirmation will be sent, either directly from the online booking system or by email/post for any other bookings.
Balances due can be paid by GBP Cash or by Credit/Debit Card on arrival/departure or prior to arrival by telephone. All outstanding charges are deemed to have been authorised by a guest to be settled by the credit/debit card provided at the time of booking.
We accept most debit or credit cards but we cannot accept American Express or Diners Club.
CANCELLATIONS
In the event of you Cancelling or Curtailing your booking with us we would require no less than 30 days notice for a full refund of any deposit paid less a 2% charge to cover the cost of the refund
If notice of less than 30 days is given but more than 14 days then the deposit will be non refundable but no further charges will be made.
If less than 14 days notice is given or in the event of no notice ( no show ) then the full outstanding charges will be deemed to have been authorised to be taken from the credit/debit card provided at the time of booking or any other credit/debit card provided thereafter in relation to the booking. If the booking has been made and no deposit has been taken an invoice for the outstanding amount will be sent. The payment should be made within 7 days to avoid additional charges or interest being made.
If you do not agree to the cancellation terms a cooling off period of 24 hours, from the date when the booking was made, is offered on bookings due to start within no less than 7 days. The reservation made will then be cancelled without charge. If the booking is not cancelled within this period you will have entered a contract with us and agree to the charges. No cooling off period can be offered on bookings due to start less than 7 days from the booking date but all cancellation charges will apply.
IT IS THEREORE HIGHLY RECOMMENDED THAT ALL GUESTS ENSURE THEY HAVE A COMPREHENSIVE TRAVEL INSURANCE POLICY IN PLACE FOR CANCELLATION OR CURTAILMENT OF STAY.
If in the unlikely event that we have to regretfully cancel your booking due to circumstances above and beyond our control, as much notice as possible will be given to you informing you of this and a full refund of any deposits or balances paid will be made immediately to you, by us. We will do our utmost, if requested by you, to arrange alternative Bed and Breakfast accommodation of the same or a higher standard, subject to availability, which must be paid for by you directly to the alternative accommodation provider. Availability of alternative accommodation however cannot be guaranteed and no difference in price will be met by ourselves.
Check in is available from 2pm to 6pm. We would appreciate a time of arrival at the time of booking. Please let us know if your arrival will be after 6pm as rooms may be re-let if not taken by this time and no prior notice of late arrival has been received. Arrivals after 6pm are by prior agreement only and we do not take arrivals after 8pm. Rooms are to be vacated by 10.30am on day of departure.
Car Parking is available at Holly House for guest use during your stay. We have car parking spaces for one car per room only. Cars are parked at owners risk and the proprietors take no responsibility for loss or damage to vehicles or their contents.
Car Parking spaces, guest bedrooms and all communal areas of Holly House are for the sole use of guests staying at Holly House.
We regret that we are unable to accommodate children. All our rooms hold a maximum of 2 adults.
Holly House is a strictly non-smoking house. As well as providing guest accommodation, Holly House is our private residence and smoking is not permitted. An outside smoking area with seating and an ashtray is provided for guests who wish to smoke. Smoking in any room in Holly House or smoking out of bedroom windows is strictly forbidden. Due to strict fire regulations and risks of fire hazard due to smoking we must stress that any guests found smoking within the house will be asked to leave and to find alternative accommodation with no refund of accommodation costs.
Breakfast is served between 8.30am and 9.30am.
Our access statement is available on request